Refund Policy

1. Scope

This policy applies to eligible purchases of digital movie access made through AfricanMovies.

The Sanga Entertainment website is primarily an informational company website. Movie purchases and streaming access are handled through AfricanMovies and any payment provider or app store used for the transaction.

2. Digital Movie Purchases

AfricanMovies provides digital streaming access. When you purchase a movie, you receive a limited, personal, non-transferable license to stream that movie through AfricanMovies for the applicable access period.

Because digital access can be delivered immediately, purchases are generally final once access has been granted, unless a refund is required by applicable law, app store policy, payment provider policy, or this Refund Policy.

3. App Store Purchases

Purchases made through the AfricanMovies Android app may be processed through Google Play Billing. Purchases made through the AfricanMovies iOS app may be processed through Apple StoreKit or Apple In-App Purchase.

Google or Apple may control refund eligibility, refund review, processing, and timing for purchases made through their platforms. If your purchase was made through Google Play or Apple, you may need to request the refund directly through that platform.

4. Web and Card Purchases

Purchases made through africanmovies.com or another supported web flow may be processed through Flutterwave, a card network, a bank, or another supported payment provider.

For eligible web, card, or Flutterwave purchases, Sanga Entertainment may review the request and, where appropriate, work with the payment provider to process a refund.

5. When Refunds May Be Considered

Refunds may be considered where:

• You were charged but did not receive access to the purchased movie.
• A verified technical issue on our side prevents access to the purchased movie during the access period.
• A duplicate charge occurred for the same movie and account.
• The purchased movie becomes unavailable before the end of the access period for reasons within our control.
• Applicable law, app store policy, payment provider policy, or a written decision from Sanga Entertainment requires or permits a refund.

6. When Refunds May Be Declined

Refunds may be declined where:

• The movie has already been accessed or substantially viewed.
• The access period has expired.
• The issue was caused by your device, internet connection, mobile network, unsupported software, or third-party service.
• The request appears abusive, fraudulent, repeated, or inconsistent with normal use of the Service.
• The refund is not allowed by the applicable app store, payment provider, or law.

7. Approved Refunds

If a refund is approved, Sanga Entertainment may remove access to the refunded movie from your AfricanMovies account.

Refunds are generally returned to the original payment method through the app store, payment provider, bank, or card network that processed the purchase.

Sanga Entertainment is not responsible for delays caused by app stores, banks, card networks, payment processors, or other third-party providers.

8. Processing Times

Refund review and processing times may vary based on the payment method, purchase platform, bank, card network, app store, and payment provider.

App store refunds may follow Google Play or Apple timelines. Web or card refunds may follow Flutterwave, bank, card network, or payment provider timelines.

9. Chargebacks and Disputes

If you believe there is a problem with a purchase, please contact us first so we can review the issue and try to resolve it.

If a chargeback, payment dispute, reversal, or fraud claim is opened, Sanga Entertainment may suspend or remove access to the related movie or account while the matter is reviewed.

10. How to Request Support

To request help with a refund or purchase issue, contact us at movies@sangaentertainment.com.

Please include:

• Your AfricanMovies account email.
• The movie title purchased.
• The date of purchase.
• The payment platform used, if known.
• The transaction reference, order ID, or receipt, if available.
• A clear description of the issue.

We may ask for additional information to verify the purchase, confirm account ownership, or investigate the issue.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we make changes, we will update the "Last updated" date above.

Your continued use of AfricanMovies or any related Sanga Entertainment service after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Refund Policy or need help with a purchase, contact us at:

SANGA ENTERTAINMENT, INC.
Email: movies@sangaentertainment.com
Website: sangaentertainment.com | africanmovies.com
Business address: 1154 INTERVALE AVE FRNT 2, BRONX NY 10459-2598